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• To work as part of the Sales Order Processing team ensuring that all Sales orders received from our customers are dealt with according or better than agreed Service Level Agreements/Customer Charter.
• The team will provide efficient and speedy responses to all incoming Customer Care team enquiries in relation to Orders.
• Proactively initiate outbound calls to customers, where appropriate, to inform, update or confirm their specific orders ,especially where customer needs may not be meti.e. Stock out
• Identify opportunities to streamline the Order Process to continuously look for opportunities to improve our customers experience.
• Liaise closely with our internal customers to ensure that all relevant customer information is available to them to provide an excellent local customer experience.
• Must be fluent in German and English.
• Self starter
• Confident but professional
• Articulate/ verbally presentable
• Interactive & engaging
• Specific languages essential

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